When you want the decision maker to be on your side, it is important to address the right person in the meeting. The one who actually affects the decision – instead of the nice dude, who already agrees with you.
Blog
”Use the Type of Language that Your Customers Will Understand”
“So that X understands” is an impossible assignment. We cannot know for sure how somebody understands. So it is hideous instruction, although the one who gave it, cannot be blamed.
An Introvert Is a Negotiation Ninja
Negotiation jujitsu is a skill anyone can, and probably should, learn. But it is true that introverts have many intrinsic characteristics that are beneficial in a negotiation.
It’s All about Values in Successful Argumentation
The better you know the values of the people you’re talking to, the easier it is to choose the right arguments to win them over. And the better you know yours, the faster you recognise when you try to convince yourself instead of the other.
I’m Not Rude, I’m Just Having a Flow
It is actually possible that your boss, team leader, colleague and spouse have no idea what kind of damage they produce if they interrupt you in the middle of your work. Tell it to them!
Know the Difference between Shame, Guilt, Humiliation and Embarrassment
Shame makes us think we are bad, guilt helps us grow, humiliation makes us angry and embarrassment makes us laugh in the end. Each is a vital feeling, though you can get stuck in shame and that is not a good thing.
What Else Could This Mean?
When I’m wasting my breath complaining of something, my loved ones look at me gently and ask: “Elisa, what else could that mean?” It is irritating. But it works.
Video: The Next Most Important Skill to Learn – WordCamp Nordic 2019
Is feedback the next most important skill to learn and why does ti cause so strong emotions? Watch the lightning talk from WordCamp Nordic 2019 event.
The Listening Position Tricks Your Brain to Stay Awake
If you were a hostage negotiator and you would be sitting around a table waiting intently for a phone to ring, in what position would you be sitting?
Feedback Has Its Finger on Three Triggers
Human beings come with three different triggers that activate when we receive feedback. Either we feel that the feedback is unreasonable or simply wrong, it comes from a wrong person or it threatens our identity.