The developer feels rightfully frustrated or misunderstood if the customer answers whatever they want instead of the question that was actually asked.
We have two opposing needs: the need for control and certainty and the need for creativity and uncertainty. Using both forces is a key to successful negotiations.
We blame to ease our discomfort and pain. In those situations innocent people might get yelled at about non-related things without any fault.
We would like to believe that our intelligence will help us change our world view based on facts. According to science it just ain’t so.
It is not easy to be wrong. Especially since we are always right – or at least that’s how it seems to us. But how can everybody be always right?
Conflict is a slightly sturdy word but in this article I mean every situation where two people face each other disagreeing about a thing, a situation or an opinion.
I’ve been a very good human being this year. Which is why I’m asking for a little Christmas present. Would you be so kind and reply to this short questionnaire.
Our family members are masters at giving us feedback. Some of it is blunt, some less obvious, some has a point and some is downright outrageous. When you feel yourself getting tense and irritated, it is a perfect opportunity to investigate your feedback triggers.
It is easy to hide behind the statement that “this is just who I am”. It is important to understand the characteristics of your personality, but it’s not useful to build a fortress with them.
“What does quickly mean to you?” It seems like an utterly silly thing to ask. We learn as a child that quick is quick and that’s it. But it isn’t so simple at all.