Dogged by imprecise promises, stretching schedules and constant hurry, clients aren’t used to someone making a clearly defined promise – let alone keeping it.
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The four building blocks of trustworthiness in working with clients
Trustworthiness is the sum of credibility, reliability and intimacy, divided by self-orientation. This equation explains why it’s more important to care than to always be right.
Naming helps you check if you understood something correctly
Naming can be used to check even big assumptions because naming doesn’t claim that anything is true. “Sounds like” doesn’t argue that something is true, just that it seemed like that to the listener.
Knowledge doesn’t lead to action, so what can help us?
Feeling like the thing we’re doing is sufficiently important is key. It’s not enough to know it’s important; we must feel that it’s important. This is something that a good leader, trainer or therapist can help you with.
Negotiate better with the echo technique
Using an echo allows the listener to understand that you didn’t quite understand that one bit. However, the echo doesn’t claim that the other person’s explanation was somehow bad. It asks for clarification, but at the same time leaves it open what information, or how much, they should add.
Even Successful People Suffer from Imposter Syndrome
The co-founder and co-CEO of Atlassian Mike Cannon-Brookes tells us how Imposter Syndrome has been with him from the beginning of his career and has never eased.
How is the Impostor Syndrome Treated?
“The central task of psychotherapy with impostors is to lessen the client’s dependence on others’ positive evaluations for his or her self-esteem and to build a more internalized sense of self-worth.”
What is the Imposter Phenomenon (Syndrome)?
In short, a person suffering from Imposter Syndrome is not able to see themselves as skilled or able – despite that fact that they may be managing their work and life just fine.
Imposter Syndrome Distorts Our View of Competence
When caught up with imposter thoughts, a person creates themselves a completely unattainable and unsustainable ‘competence ideal’. Trying to live up to this ideal feeds the creation of yet more imposter feelings.
But Aren’t There Some Occasions I Can Just Say No?
How about when once I simply told my customer “no” and they took it just fine? Does this prove that your “yes, and” tool is actually not needed at all?