How about when once I simply told my customer “no” and they took it just fine? Does this prove that your “yes, and” tool is actually not needed at all?
Blog
Fight the Urge to Say NO
Are you one of those people, for whom NO comes naturally and is more or less your default reaction? Take a step to the next level and learn to say no without saying no.
Making Space is More Important Than Giving Advice
“Don’t ask or give advice” is of course in itself an advice. Don’t believe it. Instead read the whole article of why making space for the other to come up with a solutions is better than giving advice.
Most Important Question of the Year – What Do I Want?
We think we can want everything, and that we don’t have to pay anything for the things that we want. We also think that if we don’t like something, it necessarily means we don’t want it. But these are all misconceptions.
Recognise and Own Your Core Values
Values define and guide everything we do. Yet we spend very little time to examine what it actually is that we find valuable. Now is just the right time to do that.
The Responsibility Process Phase 5: Time to Climb the Final Step
When our hero climbs one more step forward, s/he takes a few deep breaths and asks quietly: What do I want regarding this problem right now?
Questionnaire Results: Sometimes Devs Are Annoyed and Frustrated
According to 125 replies developers are annoyed and frustrated surprisingly seldom but with traditional things. What are they? Check out the results graph!
The Responsibility Process Sidetrack: I Quit!
On the corridors of many workplaces wander alienated, discouraged and mentally quit employee zombies. Giving up is our mental getaway, when the pressure of shame and obligation becomes too much to bear.
The Responsibility Process Phase 4: I Have To, but I Don’t Want To
“I just have to take care of these, do this and execute that. It is my responsibility.” This is normally considered as responsiblity but, confusingly, it is still one step away from actually taking responsibility.
The Responsibility Process Phase 3: Shame Strikes Without Pity
How can I be this bad and useless? I will admit being at fault, dwell in shame and beat myself up for making a mistake. It’s such a shame that this won’t actually solve the problem, though.