Hey, I’m Little Red, better known as Elisa. My goal is to help developers reach new heights with better communication, team work and self-awareness skills.
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”Would it ruin your evening…”
Speech that focuses on the recipient doesn’t come just from saying “you” but from truly putting ourselves in the other person’s position. When communication focuses on the experiences of the recipient and not the speaker’s own agenda, even one sentence can totally change the interaction.
“Yes, I understand, but…”
”Yes, I understand, but…” doesn’t make people feel understood. During conflict, understanding happens only when we take the time to listen, summarise the message and give space to the other person’s experience – before sharing our own counterarguments.