It is actually possible that your boss, team leader, colleague and spouse have no idea what kind of damage they produce if they interrupt you in the middle of your work. Tell it to them!
Tools for tough situations
Within every conflict there’s a possibility for growth
It’s easy to be a good team player on days when everybody is happy. It takes a whole lotta more talent to be a good team player on other days, when opinions, goals and personalities clash. However, each argument, conflict and difficult situation contains a possibility to develop as a human being.
These situations feel uneasy at first. We have a tendency to avoid discomfort, fear and rejection. In addition to that, most of us have been brought up to believe one should not argue. No wonder we would like to circle around difficult topics and put out any potential conflict as fast as possible. But that is not a sustainable way of dealing with things.
Not all arguments are necessary. I want to help you to recognize the ones that are. I want to provide you with tools to withstand and endure difficult situations and deal with challenging people. What is good argument like? How can you disagree in a constructive manner? How to find the growth within the conflict?
Start with these
The listening position tricks your brain to stay awake
If you were a hostage negotiator and you would be sitting around a table waiting intently for a phone to ring, in what position would you be sitting?
What if the complaint is actually a call for help
If the other person clearly would need advice, but for one reason or another won’t ask for them, there’s a magical trick you can perform: ask permission to give advice.
Why did I get shouted at when I just offered help?
We blame to ease our discomfort and pain. In those situations innocent people might get yelled at about non-related things without any fault.
When in conflict it’s important to feel you’re on the same side
Conflict is a slightly sturdy word but in this article I mean every situation where two people face each other disagreeing about a thing, a situation or an opinion.
Dear developer
I’ve been a very good human being this year. Which is why I’m asking for a little Christmas present. Would you be so kind and reply to this short questionnaire.
It’s not always your fault but it is always your responsibility
Who is given the most challenging and best projects, most valuable customers? Probably not to the one who cannot settle arguments and be the bigger person.
Feeling + behaviour + impact = FBI feedback formula
FBI feedback is best suited for situations where you need to address the actions or behaviour that has caused some emotions – negative or positive.