When I’m wasting my breath complaining of something, my loved ones look at me gently and ask: “Elisa, what else could that mean?” It is irritating. But it works.
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Video: The Next Most Important Skill to Learn – WordCamp Nordic 2019
Is feedback the next most important skill to learn and why does ti cause so strong emotions? Watch the lightning talk from WordCamp Nordic 2019 event.
The Listening Position Tricks Your Brain to Stay Awake
If you were a hostage negotiator and you would be sitting around a table waiting intently for a phone to ring, in what position would you be sitting?
Feedback Has Its Finger on Three Triggers
Human beings come with three different triggers that activate when we receive feedback. Either we feel that the feedback is unreasonable or simply wrong, it comes from a wrong person or it threatens our identity.
Just a Sec, I’m Processing!
When the one asking the question cannot tell, what mayhem of thoughts, calculations and scenarios is piling up in your head and the answer is just being processed, he doesn’t have the patience to wait for the answer.
Lead the Conversation by Asking Questions
If you feel a panicky urge to reassure the customer of your own expertise you might forget one of the most effective tools. By asking the right questions we bring our knowledge forth better than simply having all the right answers.
What Makes Developers Unhappy?
Sandi Metz’s useful and captivating keynote speech from RubyConf 2017 takes you from a simple question to an unexpected path.
What If the Complaint Is Actually a Call for Help
If the other person clearly would need advice, but for one reason or another won’t ask for them, there’s a magical trick you can perform: ask permission to give advice.
Do You Always Have to Try to Solve My Problems?
We try to show that we care by giving advice. However when faced with a tough situation we rarely need advice. More often we need someone to be there without judging, pitying or advicing.
”Yes, and” Moves the Conversation Forward More Easily than ”Yes, but”
Yes, but… What if there needs to be a but? But what if the other person is simply wrong? What if I disagree completely?